Return & Refund Policy

At Earthconnexion, your satisfaction is our primary concern. We take immense pride in the quality and craftsmanship of our sustainable cork bags. If, for any reason, you are not entirely satisfied with your purchase, we are here to assist you with a transparent and professional return and refund process.

1. 30-Day Return Window

We offer a 30-day return policy. This means you have 30 calendar days after receiving your item to request a return. To be eligible for a return, your sustainable cork bag must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

2. No Restocking or Hidden Fees

Transparency is a core value at Earthconnexion. We do not believe in penalizing our customers for changing their minds. Therefore, we charge no restocking fees and no administrative fees for processing your returns. The amount you paid for the product will be the amount considered for the refund.

3. Return Process

To initiate a return, please follow these professional steps to ensure a smooth transition:

1. Contact our support team at support@earthconnexion.com with your order number and the reason for the return.
2. Once your return is accepted, we will provide you with instructions on how and where to send your package.
3. Please ensure the item is securely packed to prevent damage during transit.

Note: Items sent back to us without first requesting a return will not be accepted.

4. Refund Timeline & Procedure

We understand that receiving your funds promptly is important. Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund based on the condition of the product.

Stage	Timeline / Details
Inspection Period	1 – 2 Business Days upon arrival
Refund Processing	Within 7 Business Days after approval
Fees	$0.00 (Free of charge)
Payment Method	Original Payment Method only

5. Damaged or Incorrect Items

Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately. We will evaluate the issue and make it right by providing a replacement or a full refund, including any applicable shipping costs incurred during the initial purchase.

6. Non-Returnable Items

Certain types of items cannot be returned, such as custom products (special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. Sale items and gift cards are also non-returnable.

7. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. This ensures the 2-6 day transit time for your new selection starts as soon as possible.

8. Contact Us

If you have any questions regarding our return and refund policies, our dedicated support team is available during the following hours:

Last updated: April 2026. Earthconnexion reserves the right to update this policy at any time.