Cancel/ Change Order

At Earthconnexion, we strive to process and dispatch our sustainable cork bags as efficiently as possible. Because we maintain a 1-day handling time and a strict 5:00 PM EST cut-off, there is a limited window of time to modify or cancel an order once it has been placed.

1. Cancellation Policy

If you wish to cancel your order, you must contact us immediately. We can only guarantee a full cancellation and refund if the request is received before the order enters the processing stage.

• Before Cut-off: Orders placed before 5:00 PM EST can typically be canceled if you notify us within 2 hours of purchase.
• After Dispatch: If your order has already been picked up by our carriers (USPS, UPS, or FedEx), we cannot cancel it. In this case, you must follow our Return & Refund Policy once the package arrives.

2. Order Modifications

We understand that mistakes happen. If you need to change the details of your order, please refer to the guidelines below:

Type of Change	Possibility
Shipping Address	Possible within 2 hours of ordering.
Item Size/Style	Possible if not yet processed.
Add/Remove Items	Requires cancellation & re-ordering.

3. How to Request a Change

To ensure your request is handled professionally and promptly, please follow these steps:

1. Email us at support@earthconnexion.com.
2. Use the subject line: “URGENT: Change/Cancel Order #[Your Order Number]”.
3. Provide the specific details of the change you require.

Our support team operates from 8:00 AM – 7:00 PM EST, Monday – Saturday. Requests sent outside of these hours will be addressed at the start of the next business shift.

4. Refunds for Cancellations

Once a cancellation is confirmed by our team, a full refund will be initiated. As per our standard procedure, the refund will be processed back to your original payment method within 7 business days. You will receive an automated email confirmation once the transaction is complete.

5. Important Notes

• Earthconnexion is not responsible for incorrect shipping addresses provided at checkout if the modification request is received after the package has shipped.
• During high-volume peak seasons, our response time may be slightly longer, but we always prioritize urgent modification emails.

This policy was last updated in April 2026. Earthconnexion reserves the right to manage cancellation requests based on the order’s real-time fulfillment status.