FAQs

Q: What makes your cork bags sustainable?

A: Our bags are made from the bark of cork oak trees. This process is entirely sustainable because the bark is harvested without harming or cutting down the tree. The tree naturally regenerates its bark, making it a renewable resource.

Q: Are cork bags durable and waterproof?

A: Yes! Cork is naturally water-resistant, lightweight, and very durable. It has a similar feel to high-quality leather but is completely vegan and eco-friendly.

Q: How much does shipping cost?

A: We offer a flat shipping rate of $6.99 for all domestic orders within the United States.

Q: How long will it take to receive my order?

A: We have a 1-day handling time. Once shipped, the transit time typically takes 2 to 6 business days via USPS, UPS, or FedEx.

Q: What is the daily order cut-off time?

A: Our daily cut-off time is 5:00 PM (EST), Monday through Friday. Orders placed after this time will be processed the following business day.

Q: Which payment methods do you accept?

A: We accept all major credit cards including Visa, MasterCard, American Express, and Discover, as well as PayPal.

Q: Is my payment information secure?

A: Absolutely. We use SSL encryption and follow PCI DSS standards to ensure your transaction is private and protected. We do not store your full credit card details on our servers.

Q: What is your return policy?

A: We offer a 30-day return window. If you are not satisfied with your purchase, you can return the item in its original condition within 30 days of receipt.

Q: Are there any restocking fees?

A: No. We do not charge any restocking fees for returned items.

Q: How long does it take to get a refund?

A: Once your return is inspected and approved, the refund is processed within 7 business days to your original payment method.

Store Name: Earthconnexion

Physical Address: 160 W Hill St, LaFollette, TN 37766, United States

Email: support@earthconnexion.com

Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday