Refund & Return Policy

Effective Date: 15/05/2024
Store Name: Earthconnexion
Legal Business AUSTIN PANTEAU – Sole Proprietor
Business Address: 622 E Central Ave, Minot, ND 58701, United States
Support Email: support@earthconnexion.com
Website: https://earthconnexion.com
Countries Served: United States, Canada, United Kingdom

📝 Introduction

This Return & Refund Policy explains how returns, exchanges, replacements, and refunds are handled by Earthconnexion (“we,” “our,” or “us”).

Our return process is designed to be clear, fair, and transparent, in compliance with:

  • Shopify merchant standards

  • FTC consumer protection regulations

  • U.S., Canadian, and U.K. ecommerce requirements

  • International refund disclosure guidelines

By placing an order on https://earthconnexion.com, you agree to the terms outlined in this policy.

📆 1. 30-Day Return Window

We offer a 30-day return window for eligible items.
Return requests must be submitted within 30 calendar days from the date your order is marked as delivered.

To qualify for a return:

  • Item must be unused and in original condition

  • All original packaging must be included

  • Apparel must be unworn, unwashed, and free from odors or stains

  • Personalized or custom items may not be eligible (see Section 7)

Requests submitted after 30 days may not be approved.

✅ 2. Eligibility Requirements

To ensure quality and hygiene standards, returned items must meet the following conditions.

Eligible Condition Requirements

Returned items must be:

  • New, unused, and unaltered

  • Unworn and unwashed (for apparel)

  • Free from odors (perfume, smoke, pets, detergent)

  • Free from stains, dust, hair, or debris

  • Returned with all tags, accessories, and original packaging

Non-Eligible Conditions

We cannot accept returns for items that are:

  • Worn, washed, damaged, or altered

  • Missing original packaging or components

  • Exposed to strong odors

  • Marked as Final Sale

📦 3. Return Process (Step-by-Step)

To request a return:

Our team will review your request within 24–48 business hours.

If approved, you will receive:

  • Return authorization confirmation

  • Return shipping instructions

  • Designated return address

Once the item is received and inspected, we will notify you of approval or rejection and next steps.

🚚 4. Return Shipping Costs

Return shipping responsibility depends on the reason for return.

Customer-Responsibility Returns
(Customer pays return shipping)

  • Change of mind

  • Incorrect size selected

  • Wrong item ordered

  • Item no longer needed

Earthconnexion-Responsibility Returns
(We cover return shipping)

  • Incorrect item sent

  • Defective product

  • Item damaged upon arrival

  • Item not as described

Photo evidence may be required before issuing a prepaid return label.

💳 5. Refunds

Refunds are issued only to the original payment method (PayPal).

Once your return is received and approved:

  • Refunds are processed within 3–7 business days

  • Banks may take additional time to release funds

Refunds May Include

  • Product purchase price

  • Applicable taxes

Non-Refundable Costs

  • Original shipping fees

  • Return shipping fees (unless our responsibility)

  • Customs, VAT, or import fees (Canada & U.K.)

Rejected returns may be shipped back at the customer’s expense.

🔁 6. Exchanges

We offer exchanges for the same item only, subject to availability:

  • Size

  • Color

  • Variant

If the requested replacement is unavailable, a refund will be issued instead.

🚫 7. Non-Returnable Items

The following items are non-returnable, unless defective:

  • Personalized or custom-made items

  • Final Sale items

  • Gift cards

  • Digital or downloadable products

  • Items exposed to moisture, damage, or strong odors

We reserve the right to refuse returns if fraud or policy abuse is suspected.

⚠️ 8. Damaged, Defective, or Incorrect Items

If your item arrives damaged or incorrect:

  • Contact us within 48 hours of delivery

  • Provide photos of:

    • The damaged area

    • The full product

    • Packaging and shipping label

After verification, we will:

  • Send a replacement or

  • Issue a full refund

  • Provide a prepaid return label if required

Claims submitted after 48 hours may not be eligible.

📦 9. Items Lost in Transit

If tracking does not update for 10+ business days, contact:

📧 support@earthconnexion.com

We will investigate with the carrier.
If confirmed lost, we will issue:

  • A replacement or

  • A full refund

Packages marked as Delivered are not eligible unless supported by additional evidence.

🏠 10. Delivered but Not Received

If your package shows “Delivered” but cannot be found:

  • Check around your property

  • Ask neighbors or building staff

  • Confirm with household members

  • Wait 24–48 hours for late scans

  • Contact the local carrier

Earthconnexion is not responsible for stolen packages after delivery.
We recommend secure delivery locations whenever possible.

🌍 11. International Returns (Canada & U.K.)

For international orders:

  • Duties, VAT, and customs fees are non-refundable

  • Return shipping is the customer’s responsibility unless defective

  • Customs processing may extend timelines

📍 12. Return Address

Return addresses are provided after approval, as we work with multiple fulfillment partners.
Returns sent to incorrect addresses cannot be processed.

❌ 13. Order Cancellations

Order cancellations are not guaranteed once processing begins.
If an order has shipped, customers must follow the standard return process.

🛡️ 14. Abuse Prevention & Fraud Review

We reserve the right to refuse returns or refunds in cases of:

  • Excessive returns

  • Wardrobing (wear-and-return)

  • Item swapping

  • Chargeback abuse

  • False damage claims

Shopify fraud detection tools may be used during evaluation.

📞 15. Contact Us

For return or refund assistance, contact:

📧 support@earthconnexion.com
📍 Address: 622 E Central Ave, Minot, ND 58701, United States

We respond within 24–48 business hours on business days.